We started ONEHOPE with a mission to use the power of a bottle of wine to bring people together to serve and celebrate the world. We wanted to create a brand that stood for something great and we wanted to build a team that felt like a family. Today at ONEHOPE we create thoughtfully crafted wine and products that all produce a quantifiable social impact. We have spent 10 years building something very special and today we are looking for someone to join our growing team.
We are looking for someone to join our customer service team. You should thoroughly enjoy making people's day and have a passion for helping customers solve problems. This position is located in Orange County, CA.
You’ll be responsible for providing unprecedented customer service for ONEHOPE via e-mail and phone. You’ll also help us interact with customers via live chat, create and edit help documentation, and train future customer service representatives. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions. You’ll work scheduled shifts with the expectation of being flexible to be available as needed.
You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (2-3 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the love and help you need along the way!
What You’ll Be Doing:
Experience and Skills Needed:
What’s In It For You:
Sound Like a Good Fit?
We’d love to talk to you! Please submit the following to apply:
*Must already be authorized to work in the United States on a full-time basis for any employer.
**This job is based in Orange County, CA.
Located in the heart of Napa Valley, ONEHOPE’s mission is to bring people together to celebrate and serve the world. Each of ONEHOPE’s thoughtfully-crafted products supports a charitable cause, empowering people to do more good through everyday actions. Primarily produced in collaboration with Rob Mondavi Jr., ONEHOPE provides award-winning wine with a measurable social impact. Since its launch, more than $2.3 million in donations have been made to help feed the hungry, provide clinical trials for cancer patients, find forever homes for shelter animals, and much more.